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VoIP Service Plan Structures

A Voice over Internet Protocol (VoIP) service plan is a package that VoIP Singapore providers offer to meet the needs and budget of various clients. Service plans vary from one provider to another, so a plan for one company is different from those for another company. If you’ve looked into the plans of popular providers, you might have noticed that most of them offer four basic service plan structures.


Unlimited Calls

This type of plan allows you to call anyone and stay on the line as long as you want without affecting your monthly fee, which often comes in fixed rate for this service plan. However, most of the time, this call plan limits the geographical area where you can call for uncertain lengths of time. For example, some VoIP Singapore providers allow you to make unlimited calls over Singapore area only, while those who want to make overseas calls like the ones by most providers like crystal voice in Singapore will be required to pay a per-minute rate.
Another tricky unlimited call offer is the one that does not include mobile phone calls. Some providers would advertise an “unlimited” offer without mentioning that the offer is limited to telephone calls only. So, be sure to ask first before getting excited to sealing your VoIP service deal.

Predefined Usage

This service plan allows users to make calls and stay on the line for a certain number of minutes per month. The amount of time, which usually ranges from 500 to 1000 minutes per month, depends on what you have agreed with your VoIP provider. Once you have fully consumed your predefined package, all calls beyond it will be charged with per-minute fee and will be added to your predefined package’s monthly fee.


Limited Unlimited

This service plan structure allows you to make unlimited calls to anyone with the same network or a subscriber of the same service; but calls to other number are charged with per-minute rate. The overall total of per-minute fee consumed in a month will be added to your monthly service plan fee.

Business and Residential

VoIP services are also divided into two types of service plan – business and residential. As the name implies, residential plans are great solutions for internet telephony at home; while business plans serve the same communication purpose for business establishments, but with more powerful features and higher cost. Most business service plans come with mobile features to help owners and employees work from remote locations.


This service structure won’t charge you a single cent. However, this is only available for PC-to-PC calls. The plan lets you call people who are using the same software. A good example for this is Skype. All you have to do is download and install the application, register a user name, and you can start calling anyone registered in the same service, provided that they are connected to the internet when you call.

VoIP is the solution for costly expenses of traditional telephone line. When you decide to subscribe to it, you’ll be required to choose a service plan according to your communication requirements. So, take time to define your needs and find out which voice over IP service mentioned above best suits you.


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